How to Change Your Card Statement Descriptor

Modified on Tue, 12 Mar at 4:25 PM


A card statement descriptor, or billing descriptor as it is also called, is your company’s name as it will appear on the credit card statement of your customer. This descriptor should be specific and aid a customer in identifying the purchase made.


The default descriptor will be the URL you provide when setting up your Payments AI account. To change this, go to the Gateways tab located in the top menu bar.


Then, on the left-hand side, click Configure next to Payments AI:


Scroll down to Card Statement Descriptor and enter your description, the click Save:


The descriptor should be no more than 22 characters.


You can also choose to use a Dynamic Descriptor. This means that the descriptor will be generated by Payments AI.


If you have any additional questions, please contact our Support Team by clicking the support widget in the bottom right corner of this page or email us at


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article

Payments AI

Terms of Service

All Rights Reserved ©️ 2023.
225 Reformation Parkway, Suite 204, Canton, GA 30114.