Updating Payments AI Gateway Bank Information

Modified on Tue, 12 Mar 2024 at 04:23 PM


If you would like to update the bank account information used for payouts in your Payments AI gateway, from your dashboard, click on your business name at the top right of the page then click on Settings. Scroll down and click Upload next to Documents Verification.

If you see this screen, follow the steps below. If not, scroll down for alternate instructions.


1. Add Extra Payout Account

Click on the button to "add extra payout account" and follow the steps to verify the new banking details and submit on the summary page.

Once you have added the new account and it shows as verified, you can go back to the overview and click the trash can to remove the old bank account information:


2. Alternate Instructions

Upload Bank Letter or Voided Check: Scroll down to Additional Documents and tick the box to upload additional documents. Click to upload or drag and drop your bank letter or voided check that shows new account and routing number, then click Save.


Reach Out to Support: Once you’ve uploaded your bank letter or voided check in the Payments AI app, click the Support widget at the right side of the screen to open a support conversation.


Let us know you would like to change your Payments AI gateway bank account information and that you’ve already uploaded the bank letter or voided check. Please allow 2 business days for us to complete your request from here.

If you have any additional questions, please contact our Support Team by clicking the support widget in the bottom right corner of this page or email us at support@payments.ai.

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