When you cancel your ClickFunnels 2.0 subscription you will also lose access to Payments AI unless you have Payments AI user account login. No further action is required.

IMPORTANT NOTE: Before canceling your ClickFunnels 2.0 subscription, If you have active subscriptions running in your account, they will remain active after you cancel. If you would like those subscriptions to be stopped you will need to cancel them from inside your ClickFunnels 2.0 account prior to canceling your subscription.

If you would like to close your Payments AI merchant account, please submit your request to customer support at support@payments.ai or start a conversation using the support widget at the bottom right of your screen.

IMPORTANT NOTE: The refund reserve amount will be held for 6 months after account closure in case of any chargebacks or refunds. All other funds will be paid out according to the regular payout schedule.

In order for payouts to be enabled, your KYC documents must be accepted and completed and your website has to meet certain criteria to be in compliance with card brand regulations. If you have begun processing but your website does not meet the compliance criteria and you wish to close your account, you will first have to ensure the website is in compliance and your KYC is complete before a payout can be issued and your account closed out.

For details on requirements for website compliance, please click here.

If you have any additional questions, please contact our Support Team by clicking the support widget in the bottom right corner of this page or email us at support@payments.ai.