Where is my Payout?

Modified on Tue, 12 Mar 2024 at 01:30 PM

Where is my Payout?

This article relates to all international accounts as well as US Accounts created before September 2023 and CA Accounts created before January 2024.

The payout frequency is generally 2 days for US merchants. Canada merchants typically 3 days and all other countries take about 4 days.


There will be a 7-day business day delay on the first payout. Also note, it can take 1-2 business days for the funds to appear in your account from the date of the transfer.


It's Been 7 Days, Why Has My Payout Not Been Sent?

If it has been more than 7 days and you have not gotten your first payout, you might not have hit your minimum payout amount or there is a chance that your payouts are disabled. We will go over these possibilities in detail below.


Minimum Payout Amount

The default minimum payout amount is $35 USD. If any payout due is below this specific amount, the payout is not created and the next payout will include the transactions that were not paid out.


You can choose to increase the minimum payout amount during the application process. If you are not sure what your minimum payout is set to, you can find this information by clicking the Gateways tab from the top menu, then click Configure next to the PAI gateway:


Payouts Might Be Disabled

If it's been more than 7 days and your payout amount surpasses the minimum set on your account, it is possible that your payouts are disabled. There are a few reasons why payouts on your account might be disabled.


Ask yourself the following questions:

  1. Is my website in compliance with card brand regulations?

  2. Did I submit all KYC documents or additional requests for documents sent to my email?

If you said no to those questions, or you are not sure, reach out to our support team for more information. We can assist you with getting your payouts flowing. You can reach us by email here, support@payments.ai, or open a request using the support widget at the bottom right of your screen.


If you know what you were missing based on questions 1 and 2 and you have since completed the request or updated your website, also reach out to us so we can help initiate a review for you.


Below are some helpful resources:


The Process: Here Is How It Works

Once your initial documents pass preliminary verification checks, your account will be successfully connected. In most cases, this happens quickly. At this stage, you will be able to begin processing up to $5000.


Once processing begins, your application and documents will go through a final review as well as your website to ensure compliance with card brand regulations. If any additional documentation is required, you will receive an email.


All documentation and website compliance must be completed in order for payouts to be enabled.


If you have any additional questions, please contact our Support Team by clicking the support widget in the bottom right corner of this page or email us at support@payments.ai.

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