This article explains how to access support tickets in your Support Portal account. Managing your support tickets helps you to monitor the status of your support tickets, ensuring quick resolution of inquiries for improved satisfaction.
Access the Support Portal Page
Open a new tab or window, then go to https://docs.payments.ai/support/home
Click Login in the upper right menu.
Set up Your Support Portal Account
If you have contacted our Support Team through your email or the submit a ticket page in the past, then you may already have an existing Support Portal account.
Click the Sign up with us link on the login page.
Fill out the required fields, then click the Register button.
Click the Forgot your password link to create a password.
Type your Support Portal email address, then click the Reset my password button.
Log in to the Support Portal
Type your email address and password, then click the login button. The login credentials for your Payments AI account and your Support Portal are separate.
Click the Submit a ticket link on the Home screen to contact support if an issue persists.
Click Tickets in the upper-right menu to access your support tickets.
If you have any additional questions, please contact our Support Team by clicking the support widget in the bottom right corner of this page or email us at [email protected].