How to Refund a Customer Payment

Modified on Mon, 03 Jun 2024 at 04:00 PM

You can initiate a refund for an order directly from inside your ClickFunnels account. You can also do this from your  Payments AI account. 


How to Refund a Customer Payment

From the Transactions tab in the top menu, locate the transactions you wish to refund and click on it. Then click the blue button in the upper right corner of the screen that says Make a Refund


A side panel will open. Verify the information then click the button Refund.



Please note, it can take up to 10 business days from the date of the refund for it to reflect in the customers account.



If you have any additional questions, please contact our Support Team by clicking the support widget in the bottom right corner of this page or email us at support@payments.ai.



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