Getting Started: Document Verification (International)

Modified on Tue, 19 Mar 2024 at 11:22 AM

This document is for International merchants as well as US merchants that applied before Sept 2023 and CA merchants that applied before Jan 2024.

As a financial services company, we follow KYC (know your customer) guidelines for security purposes. If you have signed up but not provided documents for verification, your account is conditionally approved. You’re able to accept payments (up to $5000) but if you want to transfer them into your bank account we need to verify your documents.


Steps to Upload Documents for Verification

From your dashboard, click on your business name at the top right of the page:



Click on Settings: 


Click on "Upload Verification Documents"


Upload the following documentation as requested

Documents Accepted for Verification

Business Information

Can include a copy of your business registration documentation such as articles of incorporation or articles of organization, voided check or bank letter or a recent bank statement.


IMPORTANT NOTE: If you apply in the name of a business, the bank account that you also provide for payouts must be in the name of that business. You cannot apply in a business name and use a personal account for payouts.


Owners Information

Can include a full-color copy of your Passport (bio page only), driver's license, or government-issued ID (front and back) for each owner or company representative.


Government ID Number: Click here to find out the accepted Government ID types per country.


Billing Information

This should include 3 months of your most recent processing statements. A Processing statement is a statement of transactions from a merchant services provider. (If coming from Stripe, log into your Stripe account, click reports > click financial reports, and enter the time frame for the last 3 months.)


If you do not have any of those documents, you can skip this document verification step.


Bank Document

If a bank document is requested, this would be a voided check from your financial institution, or a bank letter confirming Legal Entity association with the bank number provided. Temporary checks will not be accepted, and bank letters must be on bank letterhead.


Additional Documents

You can also include any documentation that you believe you may need to properly verify your account. Click on the check box to upload additional documents.


***IMPORTANT*** The website used to sell your goods/services using the PAI gateway has to be in compliance with card brand regulations. For more information on what your website needs to have to be compliant, click here

Please Note: Make sure to properly scan the files you send. Documents that are blurred or cropped so that important information is not visible will be rejected.

If you have any questions or concerns about document verification, please reach out to


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