Billing Order Status

Modified on Tue, 19 Mar 2024 at 10:57 AM

 

Below is a list of all the different billing statuses and what they mean. Please note, that billing status is different from subscription status. Billing status refers to the state of the last invoice/billing attempt whereas subscription status refers to the state of the subscription as a whole. Learn more about subscription status here.

 

Unpaid: An invoice was issued but not paid yet. The payment time frame has not been exceeded.

 

Past-due: An invoice was issued but not paid yet. The payment time frame has exceeded more than 24 hours.

 

Abandoned: An invoice was issued but not paid or not paid in full, and has been abandoned by the customer.

 

Paid: An invoice that has been paid by the customer.

 

Partially-paid: An amount has been paid but it is less than the balance due on the invoice.

 

Voided: Sets the amount of the invoice to zero. The invoice number will remain and it will be listed on reports, but the amount will be zero.

 

Disputed: A customer disputes an amount paid.

 

Refunded: An invoice that has been completely refunded to the customer.

 

Partially-refunded: An invoice that has been partially refunded to the customer.

 


If you have any additional questions, please contact our Support Team by clicking the support widget in the bottom right corner of this page or email us at support@payments.ai.

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