Gateway reports can be used to assist with reconciliation of your transactions with your bank account on a daily basis or to look up details on transactions. These reports can be downloaded or emailed.
To access these reports, please select Gateway Reports from the drop down menu in the upper right-hand corner of the screen:
From here, you can expand the month you want to pull the reports for. To obtain all the reports at once, you can use the buttons for Send all in email or Download all:
You can also email or download an individual report by hovering over the report you want and using the envelope icon to email and the down arrow icon to download:
Here is a description the reports you can access from this page:
Payout Details - Retrieving transaction-level payout details is helpful when reconciling the processing fees charged by Payments AI with the transactions you processed.
Transaction Details - Obtain detailed information, such as shopper and payment info, about your sale, refund, and chargeback transactions.
Declined Transactions - Obtain details about each card transaction declined by the issuing bank, including the date, decline reason, transaction amount, and shopper info. This information is helpful when you need to reach out to shoppers with declined payments.
Payout Summary - Retrieving transaction-level payout details is helpful when reconciling the processing fees charged by Payments AI with the transactions you processed.
Running Balance Report- See your balance in real-time, as well as affecting events.
Account Balance Report - Shows a summary of your account balance along with any payout adjustments as well as the amount you have in reserves.
If you have any additional questions, please contact our Support Team by clicking the blue support widget in the bottom right-hand corner of this page or email us at firstname.lastname@example.org.