When do I Withdraw Funds and Receive My Payout?
The payout frequency is generally 2 days for US merchants. Canada merchants typically 3 days and all other countries take about 4 days.
(There will be a 7-day business day delay on the first payout)
IMPORTANT: If your website is not in compliance with card brand regulations, this could further delay your first payout. To ensure your website is in compliance, click here.
Minimum Payout Amount
The default minimum payout amount is $35 USD. If any payout due is below this specific amount, the payout is not created and the next payout will include the transactions that were not paid out. You can choose to increase the minimum payout amount if need be.
Refund Reserve
The Refund Reserve is an account with funds that are set apart (not paid out) to allow you to issue refunds even when your account balance is low. Your refund reserve account balance accumulates from sales, and once your reserve amount is met, all additional sales are applied to your next payout. The minimum reserve amount must be set to at least $100 USD.
Gateway Billing Information
To view your Payments AI gateway billing information, please select Gateways from the top menu, then click Configure:
From here, you can view your bank account number, minimal payout amount as well as the refund reserve amount:
If you have any additional questions, please contact our Support Team by clicking the blue support widget in the bottom right-hand corner of this page or email us at support@payments.ai.