Click the Disputes tab from the top menu. You can filter by amount, currency, status, category, and time period. You can click the three dots next to filters to download or email the data to a CSV:
Any disputes that are from the Payments AI gateway will have a transaction ID similar to the screenshot below in the column on the right-hand side.
These disputes should be responded to from inside the Chargebacks911 portal. Click here for more information.
If there is no transaction ID # listed or it says "external" in this column, it means that the chargeback is from another connected gateway such as Stripe and you should log in to that gateway account separately to manage and respond to the dispute.
IMPORTANT: Chargebacks are decided by the card issuing bank and are determined by the rules and regulations set by the card payment brand. Disputing a chargeback does not guarantee and decision in your favor.
**Please note, when sending in a representment for a chargeback, it can take up to 120 days from the date of the chargeback for the bank to make a final determination.**
If you have any additional questions, please contact our Support Team by clicking the blue support widget in the bottom right-hand corner of this page or email us at firstname.lastname@example.org.