Below is a list of all the different subscription statuses and what they mean. Please note, that subscription status is different from billing status. Billing status refers to the state of the last invoice/billing attempt whereas subscription status refers to the state of the subscription as a whole. Learn more about billing status here.
Pending: A customer signs up for a subscription service.
Active: A customer pays the first (initial) invoice for a new subscription or for a free trial, the customer's payment instrument is verified.
Canceled: A customer cancels the subscription. In order to cancel a subscription, the subscription must be in an active or paused state. The order remains in the canceled state until the last paid subscription period expires, at which time the status changes to churned.
Churned: The time remaining on the last paid subscription period expires. The customer is no longer subscribed to the service but can still reactivate the service.
Paused: A customer pauses their subscription or a merchant pauses the customer's subscription.
Completed: The subscription service period is concluded.
Trial-ended: A customer's trial period is ended. This status is exclusive to trial-only subscriptions.
Voided: There is an issue with the order and you, or the customer, choose not to activate it.
If you have any additional questions, please contact our Support Team by clicking the blue support widget in the bottom right-hand corner of this page or email us at support@payments.ai.