Click the Disputes tab from the top menu. You can filter by amount, currency, status, category, and time period. You can click the three dots next to filters to download or email the data to a CSV:
Steps for Responding to a Chargeback Dispute
1. Click on the dispute you would like to respond to. You will see here some basic information about the transaction that is in dispute. Click the blue button in the upper right corner that says "Respond Dispute".
2. Login into the Chargebacks911 portal. If you do not yet have your login credentials for this, please reach out to our Support team for assistance. email@example.com
Here is a quick link to the portal login page: https://portal.disputechargeback.com
3. Once logged in, from the left side menu, click Chargebacks, then Case Management.
4. You will see your chargebacks listed here and all the way to the right, there will be several Actions you can take.
Use this action to upload any supporting documentation.
Enter here to provide some details about the transaction.
Will Not Dispute
If you wish to accept the dispute, use this action.
Once you submit your challenge, you will have to wait for a response from the bank. You can track the progress of your case in these tabs from within Case Management:
IMPORTANT: Chargebacks are decided by the card issuing bank and are determined by the rules and regulations set by the card payment brand. Disputing a chargeback does not guarantee and decision in your favor.
**Please note, when sending in a representment for a chargeback, it can take up to 120 days from the date of the chargeback for the bank to make a final determination.**
If you have any additional questions, please contact our Support Team by clicking the blue support widget in the bottom right-hand corner of this page or email us at firstname.lastname@example.org.